Team Lakedale!

We’re incredibly fortunate to have an amazing team here at Lakedale. Most of them have been with us for over 10 years! You’ll meet some of the team when you’re here at the resort and may glimpse others at work behind the scenes. Together, they create that indescribable Lakedale “magic.” Keep scrolling to get to know them a little better, and be sure to say hello next time you visit!

Karl, General Manager

Karl-Bruno-by-lake at Lakedale

Karl is our go-to guy for all things, and the buck stops with him. He’s been at Lakedale since 2012 and joined us after a five-year stint as General Manager of Kenwood Inn and Spa in Sonoma, CA. While at Kenwood, Karl’s dedication and attention to detail led the boutique inn to earn a score of 100% in the service category by Conde Nast Traveler readers. Karl has worked all over the country during his 40-year-plus career (do we dare age him that much?!) He started at the famous Pump Room in Chicago as a dishwasher and had notable stints in San Francisco as a General Manager with The Kimpton Group, and as a Director of Food and Beverage for both Holland America in Yukon, Alaska, as well as the W Seattle for its opening in 1999.  

In his free time, Karl sings and plays drums and keyboards with his band “BARCODE”. Karl also loves adventuring with his wife Mary Ann (see below for more about Mary Ann), their children, and their four grandkids. He loves to be out on his Harley, and he’s an avid swimmer, so don’t be surprised if you see him cruising the roads of San Juan Island, or going for a morning swim in one of our three lakes. There’s nowhere that Karl would rather be than in the Pacific Northwest, and we’re so glad to have him at the helm of the Lakedale ship!

Richard, Operations Director

Richard Pitchford at Lakedale, Operations Manager

Richard makes sure everything at Lakedale runs smoothly. He also makes everything fun! From his charming blog series about our quiet season projects and annual events to his ability to get our small, feathered mascot, Commodore Steve, to land on his shoulder, Richard brings a lot of joy to our 82 acres! Richard has been in the hospitality industry since 2001, doing his thing on both coasts and a few places in between. We nabbed him from Lincoln City, Oregon back in 2012, which makes it more than a decade that Richard has been with us here at Lakedale.  

When Richard is not writing witty blogs or interacting with the wildlife around the property, you might find him painting miniatures for board games, or struggling to play the guitar poorly.

Mary Ann, Director of Edibles / Store Supervisor/ Purchasing

Mary-Ann at Lakedale 

Not only do guests rave about Mary Ann’s famous granola long after they leave, but they also wax poetic on all of the adventures she guided them through during their stay at Lakedale. Mary Ann is the person who helps all Lakedale guests go home with memories for a lifetime! She oversees all of our Food and Beverage operations, our two shops on the property—The General Store and the Little Shop in the Lodge—as well as all of the general purchasing for Lakedale.

Mary Ann loves arts and crafts. She can make literally anything, out of literally anything, and she also loves adventuring with her husband (Karl), their kids, and their four grandkids: Kardan, Hudson, Jaxon, and Kali.

Errol, Maintenance Supervisor 

Errol at Lakedale, maintenance

Errol is our head of maintenance at Lakedale. If it’s in need of fixing, he gets it fixed! If something looks like it might become a challenge, he takes care of it. Any time we have a new project, improvement, or accommodation construction idea, you can find Errol right smack in the middle of it—as he has been since 2012. Lakedale looks and feels as great as it does because of Errol and his team’s commitment to quick, quality work. If Errol is not at Lakedale, you’ll likely find him with a cold beer in his hand, cheering for the Seahawks. 

Marta, Housekeeping Lead 

Marta at Lakedale

Marta and the crew keep our rooms sparkling clean, day in and day out. She has been a part of the Lakedale family for seven years and is a backbone-level member of our team. We can’t overstate how warm and friendly she is, and her attention to detail is a fundamental asset to our core hospitality principles. Marta carries that warmth and kindness outside of Lakedale, as she spends a lot of her free time volunteering in the community and cooking for community events. The tamales she makes will blow your mind! 

Via, Front Desk 

Via, front desk at Lakedale

Via Crisel has been making Lakedale’s front desk her own since October of 2023.  Originally from the Philippines, Via earned her bachelor’s degree in Tourism and Hospitality, and she’s worked in the industry since 2018, from Maryland to Florida to California, and now to San Juan Island.  Via has a passion for travel, and experiencing new places and cultures.  Lately, Via spends a lot of her free time between being a momma to “Luna”, her new puppy, and her other big passion: cooking.  We’re a small team here at Lakedale, so when Via brings in some home-cooked Filipino food for us, you know we’re having our best day!

Ayhan, Campground Supervisor 

Ayhan Kosar Lakedale Campground

Ayhan began his journey with Lakedale back in 2019, as a participant in a Work & Travel program from his native country, Turkey.  The Lakedale and San Juan Island experience was so positive for Ayhan that he decided to spend his summers with us in 2021, 2022, and 2023 as well!  Soccer is Ayhan’s first love, but he’s a big fan of board games, an avid chess player, and he’s taken up indoor rock climbing as a new hobby.  Ayhan’s incredible work ethic and enthusiasm for Lakedale have earned him a permanent position here, and a promotion to the role of Campground Supervisor!  When you visit Lakedale, especially in the summer, there’s no doubt that you’ll run into Ayhan as he and his team manage all of the outdoor-related fun that we have to offer!

Nichelle, Event Coordinator

Nichelle, Lakedale Event coordinator

Nichelle graduated from Western Washington University in 2008, with a degree in business management. From there she managed the food and beverage department of two of the most beautiful hotels in the area. While she loved the fast-paced environment of the restaurant life, she found her passion in catering and events.  From a 10-person coffee service to a 300-person wedding, and everything in between, Nichelle finds real joy in all of the events she coordinates! She’s done it all – from set up to clean up, bartending, serving, food prep, catering, and coordinating! In 2015, when Nichelle found out she would become a mom, she switched gears to manage the retail and catering department at the St. Joseph Hospital in Bellingham. While still being able to work with food and events, the hospital gave her a better balance to enjoy life with her husband and now two kids, Kardan (7) and Kali (3). In her free time, she enjoys all things outdoors – camping, swimming, hiking and traveling!  Nichelle joined the Lakedale team in 2023 as our events coordinator, and she couldn’t be more excited to continue chasing her passion on this journey.  She can’t wait to help you create and realize your vision for an unforgettable weekend!


Call now: 800-617-2267
4313 Roche Harbor Rd,
Friday Harbor, WA